Presented by the City of Greater Geelong
Barwon Health
Foundation
Gala Ball
Refund Policy
Refund Policy
General Policy
All ticket purchases for the Gala Ball are considered final. As this is a fundraising event, proceeds support the charitable work of the foundation, and refunds are generally not available.
Change of Circumstances
If you are unable to attend the event:
- Tickets may be transferred to another guest by notifying the event organisers in advance.
- Alternatively, the ticket cost may be treated as a tax-deductible donation (where applicable under Australian law).
Exceptional Circumstances
Refund requests due to exceptional circumstances (e.g. serious illness or emergency) may be considered at the discretion of the organisers. Supporting documentation may be required.
Event Changes or Cancellation
If the event is cancelled by the organisers, ticket holders will be offered:
- A full refund OR the option to convert the ticket into a donation.
If the event is postponed or rescheduled, tickets will remain valid for the new date. Refunds may be offered if you are unable to attend the rescheduled event.
Non-Attendance
Failure to attend the event does not entitle the ticket holder to a refund.
Ticket Transfers
All transfer requests must be submitted in writing (email) at least 7 days prior to the event. The organiser reserves the right to refuse late transfer requests.
Processing of Approved Refunds
Where refunds are approved, they will be processed using the original payment method within 7 days, less any applicable booking or transaction fees.
Presented by the City of Greater Geelong
Barwon Health Foundation | 192 Myers St Geelong | 03 4215 8900 | barwonhealthfoundation.org.au
